Your Privacy Matters

Privacy Policy

This policy explains what information we collect from pilgrims and website visitors, why we collect it and how we keep it safe.

Last updated 26 August 2026

Information We Collect

We collect only the information we need to arrange your pilgrimage and respond to your enquiries.

Contact details such as your name, email address, phone number and city.
Travel documentation details including passport information required for visa processing.
Booking preferences such as package selection, number of travellers and payment plan.
Messages you send us through the enquiry and booking forms on this website.

How We Use Your Information

To process visa applications, ticketing, accommodation and transport on your behalf.
To contact you about your booking, departure dates and pre-departure training.
To respond to enquiries you send through the website or by phone.
To send updates about upcoming departures where you have subscribed to receive them.

Sharing With Third Parties

We share your details only with the parties required to deliver your pilgrimage, such as airlines, hotels, transport operators and the relevant Saudi authorities for visa processing.

We do not sell your personal information, and we do not share it for advertising purposes.

Keeping Your Information Safe

We restrict access to personal information to staff who need it to serve you, and we retain documentation only for as long as it is needed for your booking and our legal obligations.

Your Rights

You may request a copy of the personal information we hold about you.
You may ask us to correct information that is inaccurate or incomplete.
You may unsubscribe from our updates at any time.
You may request deletion of your information where we are not required to keep it.

Cookies

This website uses only the cookies necessary for it to function, such as maintaining your session and protecting forms against cross-site request forgery. We do not use cookies to track you across other websites.

Questions About This Page?

Write to us at info@alhajunhajjandumrah.com or call the office nearest to you.